Terra

Shipping Policy

Enjoy Free Worldwide Shipping:
At Kuden Rugs, we offer free worldwide shipping on all orders. Enjoy the convenience of having your purchases delivered to your door at no additional cost.

Shipping Time:
Once your order is confirmed, products are shipped within 1-2 business days. Delivery times may vary based on your location but generally, deliveries are completed within 3-5 business days.

Tracking:
Upon shipment, a tracking number will be provided. You can track your package online using this number.

International Shipments:
For international shipments, customs duties and import taxes are the responsibility of the recipient. These charges vary by the destination country and are not estimated or controlled by us.

Return Policy

Return Conditions:
You have the right to return any products you purchase from Kuden Rugs within 14 days of receipt. Returned items must be unused and in a sellable condition.

Return Process:
To initiate a return, please send an email to hello@kudenrugs.com. Our customer service will guide you through the return process.

Return Shipping Cost:
The customer is responsible for the shipping cost of returned items. However, if the product is defective or incorrect, the shipping cost will be covered by us.

Refunds:
Once your return is received and inspected, if it meets our conditions, your refund will be processed and automatically applied to your original method of payment within 14 business days.

These policies are designed to build trust with your customers and minimize potential issues. Always maintaining a clear, understandable, and customer-focused approach is crucial.

Secure Payment

At Kuden Rugs, we understand that the security of your personal and payment information is paramount. We are committed to providing you with a safe and secure shopping experience. Here’s how we protect your data and ensure confidentiality:

Advanced Security Technology

We use the latest SSL (Secure Sockets Layer) encryption technology to safeguard your data. SSL is the industry standard for secure online transactions, creating a protected connection between internet browsers and websites, allowing you to transmit private data online safely.

PCI Compliance

Kuden Rugs adheres to the Payment Card Industry Data Security Standards (PCI DSS). This means that we meet all necessary regulatory requirements to ensure that your credit card information is kept secure at all times.

Secure Payment Gateways

We process all credit card payments through established, secure payment gateways which comply with the highest level of security standards set by Visa, MasterCard, and other payment card industry participants.

Privacy Protection

We respect your privacy and are committed to protecting it. Your personal information and payment details are only used to process your order and are never shared with third parties, except for the purpose of processing your order and delivering your products.

Continuous Monitoring

Our security systems are continuously monitored to prevent any potential vulnerabilities and attacks. We regularly update our security measures and practices to ensure the highest level of security for our shoppers.

Fraud Prevention

Kuden Rugs has implemented several layers of fraud prevention measures that are designed to protect our customers from any unauthorized transactions. We actively monitor and review transactions for suspicious activity and may contact you to confirm the legitimacy of a charge.

Should you have any questions or concerns about the security of your personal and payment information, please do not hesitate to contact us at hello@kudenrugs.com.

Shop confidently knowing that Kuden Rugs prioritizes your security with every transaction.