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Thank you for shopping at Kuden Rugs.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

When will my order ship?

The time we need to prepare an order for shipping is 3 business days.

How long will it take for my rug to arrive?

We use the fastest shipping option that UPS offers.

USA: 3-7 business days

Europe: 3-5 business days

Australia, New Zealand and Oceania: 7-14 business days

Interpretation and DefinitionsInterpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Altinboynuz Hali Kilim, Alemdar Mah. Catalcesme Sok. No:25/A Fatih / Istanbul.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Kuden Rugs, accessible from http://www.kudenrugs.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:hello@kudenrugs.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days

The Goods were not used or damaged

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@kudenrugs.com

I have ordered a rug. How long do I have to wait?

We will pack and ship orders from our warehouse within 1-3 business days. Once we dispatch your order, we send an email with tracking details so that you can check its process. Shipping times vary, but we generally assume 3-5 working days for international deliveries.

How much does shipping cost?

Although we offer free shipping on all international orders, this does not include any applicable import taxes, which depend upon the specific country. We recommend contacting your local customs authorities for prices and the importation process before purchasing.

What about returns?

If you are not happy with your purchase, you can send the item back to the warehouse within 14 days for a refund, minus a restocking fee, given as store credit. To return an item, simply contact us by email or through our contact form within seven days of receiving the item.

I’m a trade customer. Do you offer trade and wholesale discounts?

We work with many great wholesalers and are always happy to discuss with trade clients. Feel free to get in touch if you want to set up a trade account.

Can you reserve a rug for me?

While we can put a short hold on a rug, for up to twenty four hours, demand for our unique rugs means we cannot reserve for any longer. After that time, we put the product back into general sale.

If you have sold out of the rug I want, can you order more?

Sadly, we cannot because all of our rugs are unique. It is very difficult to find a rug with the same style and design, so we can’t make an exact match. However, our experts are happy to help you find a rug with a similar design and color, so feel free to contact us with any questions.

Do you only sell used rugs?

The very nature of our business means we scour the world for beautiful vintage rugs that tell their own tale, so we don’t stock new rugs. We clean rugs professionally and undertake minor reworking and repairs, if needed, but without losing any of the charm and character. Even the natural wear and imperfections add to the story of each vintage rug.

Do your rugs use natural materials?

Most of our rugs use natural materials, including high quality wool, cotton, silk, and other natural fibers. Wool is especially popular because it is hardwearing and easy to clean. It is warm in winter and cooler in summer, hypoallergenic, and easy to clean.

How long will my rug last?

Naturally, it is important to follow instructions for cleaning and maintaining your rug. Vacuuming, rotating the rug, and hiring professional cleaners ensure it will last for a long time. In addition, natural materials generally last much longer than synthetic materials

Kuden Rugs is committed to providing a secure payment experience for our customers. We use the latest security technology to protect your personal information and our payment system is compliant with industry security standards.
Kuden Rugs offers a secure payment gateway for our customers' peace of mind.

We accept all major credit and debit cards, as well as Amazon Pay. Our website is SSL-encrypted to ensure that all your personal and financial information is safe and secure. We also have a 100% satisfaction guarantee, so you can be sure that you're getting the perfect rug for your home.

Kuden Rugs offers a secure payment gateway for our customers' peace of mind. We use the latest SSL encryption technology to protect your personal and financial information. Your credit card information is never stored on our servers, and all transactions are processed through a secure third-party provider. We also offer a variety of other payment options, including PayPal and bank transfer. If you have any questions or concerns about our payment process, please contact our customer service team. Thank you for choosing Kuden Rugs!
You can feel confident shopping with us knowing that your information is safe. If you have any questions about our security measures, please contact us.