Shipping Policy
Enjoy Free Worldwide Shipping:
At Kuden Rugs, we offer free worldwide shipping on all orders. Enjoy the convenience of having your purchases delivered to your door at no additional cost.
Shipping Time:
Once your order is confirmed, products are shipped within 1-2 business days. Delivery times may vary based on your location but generally, deliveries are completed within 3-5 business days.
Tracking:
Upon shipment, a tracking number will be provided. You can track your package online using this number.
International Shipments:
For international shipments, customs duties and import taxes are the responsibility of the recipient. These charges vary by the destination country and are not estimated or controlled by us.
Return Policy
Return Conditions:
You have the right to return any products you purchase from Kuden Rugs within 14 days of receipt. Returned items must be unused and in a sellable condition.
Return Process:
To initiate a return, please send an email toΒ hello@kudenrugs.com. Our customer service will guide you through the return process.
Return Shipping Cost:
The customer is responsible for the shipping cost of returned items. However, if the product is defective or incorrect, the shipping cost will be covered by us.
Refunds:
Once your return is received and inspected, if it meets our conditions, your refund will be processed and automatically applied to your original method of payment within 14 business days.
These policies are designed to build trust with your customers and minimize potential issues. Always maintaining a clear, understandable, and customer-focused approach is crucial.
