Shipping Policy
Enjoy Free Worldwide Shipping
At Kuden Rugs, we offer free worldwide shipping on all orders. Enjoy the convenience of having your purchases delivered to your door at no additional cost.
Shipping Time
Once your order is confirmed, products are shipped within 1β2 business days. Delivery times may vary based on your location but generally, deliveries are completed within 3β5 business days.
Tracking
Upon shipment, a tracking number will be provided. You can track your package online using this number.
International Shipments
For international shipments, customs duties and import taxes are the responsibility of the recipient. These charges vary by destination country and are not estimated or controlled by us.
Return Policy
|
Product Category
|
Return Window
|
Restocking Fees |
| For Cash |
For Store Credit |
|
Handmade Rugs
|
30 Days
|
$35 - Up to 1000$ Order
$80 - Over 1000$ Order
|
Free
|
|
|
Vintage Pillows
|
30 Days
|
10$ / Order
|
Free
|
|
Return Conditions
-
You have the right to return any product within 30 days of receipt.
-
Items must be unused, clean, undamaged, and in sellable condition.
-
Torn, heavily worn, stained, or otherwise damaged rugs will not be accepted for return.
Return Address
All returns should be sent to our Returns Department located in Texas, USA.
The full return address and instructions will be provided once your return is approved and initiated through our Returns Portal.
Return Process
To initiate a return, please contact us at hello@kudenrugs.com. Our customer service team will provide instructions and assist you with the return.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect, in which case we will cover the shipping.
Refunds
Once your return is received and inspected:
-
If it meets the return conditions, your refund will be processed within 7 business days to your original payment method.
-
If the return does not meet our policy requirements, the item will be shipped back to you and no refund will be issued.
